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Privacy Policy

Privacy

Privacy Policy

Last Updated: 14 Oct 2026

This Privacy Policy explains how personal information may be collected, used, stored and processed in connection with FestiO, a community and event management platform developed and provided by SwaRu Technologies.

FestiO may be deployed for individual organizations, festival committees, Mandals, associations, societies, communities and other organizations.

Important Information About FestiO

FestiO is software provided to organizations for managing their own events, members, announcements, galleries, sponsors, donations, contacts and other community activities. The organization using FestiO is primarily responsible for determining what personal information it collects, why it collects such information, how it uses such information and who can access or publish that information. SwaRu Technologies provides the software infrastructure and technical services and does not control the day-to-day activities, decisions or content of every organization using FestiO.

1. Information We May Collect

Depending on how FestiO is configured and used, the platform may process information including:

  • Name and contact information.
  • Mobile number and email address.
  • Organization and membership information.
  • Event participation information.
  • Donation and contribution information.
  • Contact and communication information.
  • Photographs, event images and other uploaded content.
  • Login and authentication information.
  • Technical information required for operation, security and troubleshooting.

2. Responsibility of the Organization

The organization, Mandal or other customer operating FestiO is responsible for ensuring that it has an appropriate legal basis, permission, authorization or consent, where required, before collecting or publishing personal information through the platform.

This includes, where applicable, obtaining appropriate permissions for:

  • Member information.
  • Contact information.
  • Photographs and videos.
  • Donation information.
  • Publicly displayed information.
  • Event participation information.

SwaRu Technologies does not independently determine the purposes for which an individual organization collects or publishes such information.

3. How Information May Be Used

Information may be used for purposes including:

  • Managing members and organization records.
  • Managing events and activities.
  • Publishing announcements and updates.
  • Managing donations and contributions.
  • Maintaining sponsor and contact information.
  • Providing customer support.
  • Maintaining platform security.
  • Preventing unauthorized access or misuse.
  • Improving reliability and performance of the platform.

4. Publicly Displayed Information

FestiO may allow organizations to publicly display information such as member names, photographs, event information, sponsor information, announcements, contact details and gallery images.

The organization operating the FestiO website is responsible for determining what information is made publicly accessible.

SwaRu Technologies shall not be responsible for an organization's decision to publish information where the organization had the authority and responsibility for making such information publicly available.

5. Donations and Payments

Where donation or payment functionality is enabled, transactions may be processed through third-party payment gateways or financial service providers.

Such third-party providers may collect and process payment-related information according to their own privacy policies and terms.

SwaRu Technologies does not guarantee the availability, security, processing time, settlement, refund, reversal or successful completion of any transaction processed by a third-party payment provider.

6. Third-Party Services

FestiO may integrate with or rely upon third-party services, including but not limited to:

  • Hosting providers.
  • Payment gateways.
  • Email providers.
  • SMS or messaging providers.
  • Map and location services.
  • Analytics and monitoring services.
  • Cloud storage providers.

Such services operate independently and may have their own terms, policies, security practices and limitations.

7. Data Security

SwaRu Technologies takes reasonable technical and organizational measures intended to protect information processed through FestiO.

However, no internet-connected application, hosting environment, server, network or electronic transmission can be guaranteed to be completely secure.

Accordingly, SwaRu Technologies does not guarantee that unauthorized access, cyber attacks, malware, data loss, service interruptions or other security incidents will never occur.

8. Data Retention

Information may be retained for as long as necessary to provide the service, maintain records, comply with legal obligations, resolve disputes, enforce agreements, maintain backups or protect legitimate business interests.

Retention periods may vary depending upon the organization, hosting arrangement, contractual terms and applicable legal requirements.

9. Requests Regarding Personal Information

Individuals who believe their information has been collected or published through a particular organization's FestiO website should normally contact that organization first.

SwaRu Technologies may assist the organization with technically implementing appropriate requests where reasonably possible and where such requests are legally applicable.

10. Children's Information

Organizations must not collect, publish or process children's personal information through FestiO except where legally permitted and where the organization has obtained all permissions or consents required under applicable law.

The organization using FestiO remains responsible for compliance with applicable requirements concerning children.

11. User-Generated Content

Organizations and authorized administrators may upload photographs, descriptions, announcements, documents, member information and other content.

The organization is responsible for ensuring that it has the necessary rights, permissions and authority to upload and publish such content.

12. Changes to This Policy

SwaRu Technologies may update this Privacy Policy from time to time to reflect changes in the platform, technology, legal requirements or business practices.

13. Important Disclaimer

FestiO is provided as a software platform and technology service. SwaRu Technologies does not control the activities, representations, decisions, financial management, events, donations, communications or content of organizations using FestiO.

To the maximum extent permitted by applicable law, SwaRu Technologies shall not be responsible for claims, losses, disputes or liabilities arising primarily from information, instructions, content, transactions or activities supplied, authorized or conducted by the organization using FestiO.

14. Contact

For privacy-related questions concerning the FestiO software platform, please contact:

SwaRu Technologies

Email: privacy@swarutechnologies.com